Frequently Asked Questions

Shipping

Made to Order Furniture 

Our products are all made with love.. or as everyone else says "made to order".

We aim to get them to you as soon as possible. However, in an ideal world we like to have a turn around period of  approx 5 - 10 working days. There may be extra delays to the creation of an order, shipping, etc due to.... you guessed it covid! It honestly sucks but we are trying to deal with what everyone is calling  "our new normal" the best we can. We are a very small family run business just trying to live out our dreams 😂 and somethings are unfortunately out of our control. However, we will communicate with you throughout the whole process. You will not be left in the dark.  

If you require your item by a specific date please let us flick us an email at info@debeerand.co before placing your order.

Once your order is ready to send, we will send you an email with a tracking number. However, after it has left our loving hands we are unsure of how long it will take to get to you. Please be patient your order will be with you at some stage or another :) 

Handmade Earrings

Processing time is currently up to 2-4 business days. This is how long it takes us to process, pack & post your order.

Caring for you Earrings

We make our jewellery with polymer clay. Our hooks and studs are made out of metal alloy unless otherwise stated in the description.

  • Please store your earrings out of direct sunlight
  • Minimise exposure to excessive heat, water and perfumes
  • While pieces are strong, please avoid bending or dropping as breakages can still occur
  • Clay components can be wiped with a damp cloth
  • Hooks may dull overtime, a gentle buff with a cotton cloth will restore their shine

Damaged Orders

If you have received something from us and it is damaged please email info@debeerand.co as soon as possible. 
Please email photos of the damage.