Returns & Exchanges
Made to Order Furniture
De Beer &. Co are confident you will be happy with our products. We pride ourselves on our craftsmanship.
We are happy to refund if an item has been wrongly described, is faulty or is unusable for the purpose described. We may refund or exchange your unused item within 10 days of receipt once the it has been returned undamaged and in its original condition to us in Hamilton New Zealand.
Your satisfaction in the quality of our work is important to us, however, our pieces are made to order specifically for you, we do not have to provide a refund if you have simply changed your mind. We understand that sometimes something you see online may be different in real life. We try to take the most realistic images so we meet your expectations.
Please make sure you read the product description carefully. Each piece of wood & metal is unique. There will be imperfections giving you that rustic look, making your item stand out from the crowd. We do use repurposed materials by giving them a face lift and a new life. Imperfect is the new perfect. We will not refund, replace or offer credit if you decide you do not like this look.
You must return the item and invoice to De Beer &. Co within 10 days of us agreeing to refund the item at your own cost. We will provide return address details upon approval. A refund will not be offered unless all the above provisions are satisfied.
Unfortunately, we cannot refund or exchange earrings for hygiene reasons. If you have any concerns please email us.